You can schedule an appointment by calling our clinic at 308-382-4297 during business hours.
If you arrive late, we’ll do our best to see you. However, if you’re more than 10 minutes past your scheduled time, you may need to reschedule depending on provider availability.
If you miss your appointment without notice, it will be marked as a no-show. Repeated no-shows may affect your ability to schedule future appointments. Please call as soon as possible if you need to cancel or change your appointment.
Please bring proof of income for all household members. Acceptable documents include:
- Pay stubs from the last 30 days
- The previous year’s tax return
If you’re unsure what to bring, call 308-382-4297 and our team will be happy to help.
Self-pay costs are determined through our Sliding Fee Discount Program, based on your household size and income. After eligibility is verified, you’ll receive a discounted rate for medical, dental, or behavioral health services.
Our staff can provide an estimate based on your fee category.
Please call 308-382-4297 and ask for the Billing Department. A representative can review your account, explain charges, and help with payment plans or financial assistance. Billing staff are available during regular business hours.
Refill requests can be made through your pharmacy. Please allow 48–72 business hours for processing. Some medications may require a follow-up appointment before refills can be issued.
Our clinical team strives to return messages within 24–48 business hours. Response times can vary depending on call volume, provider schedules, and the urgency of your message.
If your concern is urgent, please call the main clinic line so we can assist you promptly.
Most lab results are reviewed within 3–7 business days. You’ll receive a call once your provider has reviewed them, or you may view results sooner through the Patient Portal if available. If results require immediate attention, your provider will contact you right away.
Dental and Behavioral Health services are offered as part of our integrated care model and are available only to established medical patients. These services will be scheduled if your provider determines they are medically necessary for your care.
